Cancellation & Refund Policy

Last Updated: 05 March 2025

At TaxFetch India, we are committed to providing high-quality tax filing and advisory services. This policy outlines the terms for cancellations and refunds to ensure a transparent experience for all our users.

1. Refund Eligibility by Service Type

Refunds are processed based on the progress of the service and the time elapsed since the date of purchase.

A. Assisted Plans (Expert-Aided Services)

Condition	Refund
Requested within 15 days of purchase and before a tax expert has been assigned	90% Refund
Requested between 15 to 30 days of purchase and before a tax expert has been assigned	80% Refund
A tax expert has been assigned but the work (filing or report generation) has not yet been completed	50% Refund
Service is completed or the return has been successfully filed with the relevant department	No Refund

B. Self e-Filing Plans

Condition	Refund
Unutilized e-filing credits that have not been used for any filing attempt	Full Refund
An e-filing attempt has been initiated or the credit has been consumed	No Refund

2. Special Refund Scenarios (100% Refund)

TaxFetch India will provide a full refund (excluding payment gateway charges) in these specific instances:

You are entitled to a 100% refund in the following cases:

Service Failure: If we cannot assign a qualified expert to your order within 7 business days.
Duplicate Payment: If technical errors result in multiple charges for the same service.
Incorrect Plan Advice: If our team determines your profile is ineligible for the purchased plan and no alternative can be provided.

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

Government Fees: Payments made for taxes, interest, or late fees directly to the Income Tax Department or GSTN are strictly non-refundable.
User Non-Cooperation: If a user fails to provide required documents or respond to expert queries for 30 consecutive days, the order may be closed without a refund.

4. How to Request a Refund

To initiate a refund request, please follow the steps below:

Email: Send your request to support@taxfetchindia.com

Details Required: Please include the following in your email:

Your Order ID
Date of purchase
Reason for the refund request

Timeline: Approved refunds are credited back to the original payment source within 7–10 business days from the date of approval.

5. Grievance Redressal Mechanism

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, TaxFetch India has established a dedicated mechanism to address consumer complaints.

Grievance Officer Details

Company Name: TaxFetch India
Address: Pune, Maharashtra, India
Email: support@taxfetchindia.com (Subject: ATTN: Grievance Officer)

Redressal Timeline

Acknowledgement: We will acknowledge receipt of your complaint within 24 hours.
Resolution: We aim to resolve all grievances within 15 days from the date of receipt.
Tracking: A unique ticket number will be provided for every complaint to allow users to track the status of their grievance.

Note: This Cancellation & Refund Policy is subject to change. Any updates will be published on this page with the revised date. We encourage users to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.